A solution is in the works for Belgians stuck in the Dominican Republic and Jamaica for two days | for travel

Spare parts were sent for the defective aircraft earlier this weekend, but were unable to fix the problem. The search for a replacement device also failed. The affected tourists are entitled to compensation of €600 and have also been given a place to sleep in a hotel for the last two nights, TUI reports. They had already been taken to the airport several times, but it always turned out to be a false hope.

The atmosphere dropped to below zero. Many travelers complained about the lack of clear communications from TUI, and reported that the atmosphere at the site became gloomy. He added: “The police are also ready here, and the situation had to get out of control. ‘People are really angry here,’ one reader writes to us. ‘People have already had serious arguments here.’

Now a solution is in sight, confirms TUI spokeswoman Sarah Sosin. The plan is that travelers stranded in the Dominican Republic can depart at 10:30 p.m., after which they should arrive in Zaventem on Monday morning. For passengers stranded in Jamaica, places are found on several other flights, direct to Zaventem or via Frankfurt or Manchester.

“We usually communicate with passengers via text messages. We did that here as well. “We always try to have quick and efficient communication with passengers, but there were some misunderstandings,” admits Sosin. “Passengers will receive a compensation of 600 euros per person.”