Ryanair victims demand payment and compensation (Brussels)

Minister of State for Consumer Protection Eva de Bleecker (Open Vld) states that ticket holders of a canceled Ryanair flight are entitled to an alternative flight or a refund and compensation. Ryanair cabin crew in Zaventem and Charleroi will begin a three-day strike next week.

According to De Bleeker, the strike cannot be considered a force majeure for Ryanair, and consumers who do not have an alternative flight are entitled to a refund and compensation of 250, 400 or 600 euros, depending on the flight distance. Anyone who arrives at the final destination with a delay of more than three hours is also entitled to compensation.

complaint

The Secretary of State invites consumers to contact Ryanair about this matter and to file a complaint with FPS Mobility if the airline refuses to reimburse or compensate. Anyone booking a package vacation can contact the organizer of that trip, in most cases the travel agency.

Ryanair cabin crew at Zaventem and Charleroi will stop operating on Friday, as of Sunday, Christian unions announced last week. According to the unions, Ryanair, which has 650 employees in Belgium, is refusing to invest in personnel policy and wages are not being paid properly.

She says De Bleeker wants to make it easier for consumers to claim compensation for canceled flights. To this end, I worked for some time at a unique consumer counter where all consumers could go with questions and reports. This should be active at the beginning of 2023.